Unlimited Returns with a 20% Restocking Fee
While we offer an unlimited timeframe to return your items, please note that all returns are subject to a 20% restocking fee. This fee helps us maintain our high standards of quality and service. Please note that cancellations will be treated the same as returns, subject to the same 20% restocking fee.
Return Conditions
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Start Your Return
- Self-Serve Returns (For Registered Customers): If you have a customer account, you can initiate a return directly through our self-serve returns portal. This streamlined process is quick and easy.
- Via Email: If you don’t have a customer account, no problem! Just email us at info@dmsfasteners.com.au to start your return process.
Please note, the buyer is responsible for the return shipping label and associated costs.
Return Process
Once your return request is accepted, we will provide you with instructions on how and where to send your package. Please remember, items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Upon receiving your order, please inspect it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work promptly to make it right.
Exchanges
To exchange an item, return the original item, and once the return is accepted, you can make a separate purchase for the new item.
Refunds
After we receive and inspect your return, we will inform you whether the refund was approved or not. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5 business days. Note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@dmsfasteners.com.au.