M5 x 15mm Flat Round Mudguard Washer G316 Stainless Steel

Estimated Delivery Time

For an estimated delivery time, please visit the product page of the item you wish to purchase. Enter your postcode into the "When will I receive this item?" section to receive a tailored delivery estimation. Please note that these estimates can vary based on stock availability, shipping conditions, and other variables.

Free Shipping

Every order will automatically receive free standard shipping, ensuring you get your items without any additional cost.

Free Express Shipping

Orders over $50 qualify for free express shipping, with an estimated delivery timeframe of 1-4 business days.

Next Business Day Delivery

Next business day delivery is available for selected postcodes and is subject to AusPost terms and conditions. Please refer to the table below for eligible postcodes:

Same-day Dispatch

DMS Fasteners aims to dispatch all weekday orders placed before 2:00 PM (AEST) on the same day.

Order Tracking

Once your order has been dispatched from our warehouse, you will receive an email notification containing your shipment tracking information. This allows you to monitor your package's journey and get a clear estimate of its arrival.

International Shipping Policy

Please be aware that international shipments may be subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination country. These charges are the responsibility of the recipient and are not included in our shipping fees.

Important Notes

While we strive to provide accurate delivery estimates, please be aware that delays can occur due to factors such as stock availability, shipping conditions, and other unforeseen variables. We appreciate your understanding and patience in such situations.

Additionally, please note that tracking information may or may not be provided depending on the item purchased. If tracking is available, you will receive an email notification with your shipment tracking details once your order has been dispatched.

Unlimited Returns with Full Store Credit

While we offer an unlimited timeframe to return your items, please note that all returns will be refunded as store credit equivalent to the full order value. This helps us maintain our high standards of quality and service. Please note that cancellations will also be treated as returns and will be refunded as store credit.

Return Conditions

To be eligible for a return, your item must be in the same condition you received it-unused, uninstalled, and in its original packaging. You’ll also need the receipt or proof of purchase.

Start Your Return

• Self-Serve Returns (For Registered Customers): If you have a customer account, you can initiate a return directly through our self-serve returns portal. This streamlined process is quick and easy.
• Via Email: If you don’t have a customer account, no problem! Just email us at info@dmsfasteners.com.au to start your return process.

Please note, the buyer is responsible for the return shipping label and associated costs.

Return Process

Once your return request is accepted, we will provide you with instructions on how and where to send your package. Please remember, items sent back to us without first requesting a return will not be accepted.

Damages and Issues (30 days)

Upon receiving your order, please inspect it and contact us within 30 days if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work promptly to resolve it.

Exchanges

To exchange an item, return the original item, and once the return is accepted, you can make a separate purchase for the new item.

Refunds

After we receive and inspect your return, we will inform you whether the refund was approved or not. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5 business days. Note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@dmsfasteners.com.au.

Initiate A Return

To initiate a return, please sign into your account and open a return ticket:

Initiate a Return